Frequently Asked Questions

Orders & Payment

Do you offer Cash on Delivery (COD)?
Yes, COD is available across Pakistan.

Do I need to pay anything in advance?
Orders above PKR 10,000 require a 20% advance payment.

What payment methods do you accept?
We accept COD, bank transfer, and online payment.

Delivery

How long does delivery take?
Standard delivery takes 3-4 business days across Pakistan.

Do you deliver all over Pakistan?
Yes, we deliver to all major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and more.

How can I track my order?
Once your order is dispatched, we will share the tracking details via WhatsApp or Instagram.

Products

Are your products made to order?
Most of our products are produced in-house. Some items are made to order — check individual product pages for availability.

How do I find my size?
Visit our Size Guide page for detailed measurements. If you are between sizes, we recommend sizing up.

Do your clothes run true to size?
Yes, all Fasciners pieces are designed to fit true to size.

Returns & Exchange

Can I exchange my order?
Yes, we offer exchanges within 7 days of delivery on unworn items. Visit our Returns & Exchange page for details.

Do you offer refunds?
We do not offer cash refunds. Eligible returns are issued as store credit or exchanged.

Still have a question?

Reach us on Instagram @thefasciners or via WhatsApp and we'll get back to you within 24 hours.